Refund & Return Policy
Refund & Return Policy
Effective Date: 05-09-2025
This Refund and Return Policy outlines the conditions under which customers may request a refund for purchases made through APEX AI BRICKS LLC. Our goal is to ensure transparency, fairness, and full compliance with applicable laws in the United States. By completing a purchase on www.apexaibricks.com, users agree to the terms described below.
1. Company Overview
APEX AI BRICKS LLC is a registered company in the United States. We operate as an independent online eCommerce store specializing in the sale of antivirus software. All products are delivered digitally via secure email to the customer’s registered email address. We do not offer physical delivery or shipment of any kind.
As an authorized third-party reseller under certified reseller programs, we distribute genuine software licenses obtained through verified channels. Our pricing is set independently and may differ from prices listed on other platforms.
2. Nature of Digital Products
All products sold by APEX AI BRICKS LLC are digital software licenses. These licenses are delivered electronically and are intended for immediate use upon receipt. Because digital products are activated through unique license keys, they are considered non-returnable once delivered and used.
3. Eligibility for Refund
Refunds may be granted under specific conditions, provided the product key has not been activated or registered. Eligible refund scenarios include:
-
The product key was not delivered due to a verified technical issue.
-
The order was placed in error due to system malfunction or duplicate transaction.
-
The product key was not received within a reasonable time after payment confirmation.
-
The customer initiated a refund request within two days from the date of purchase.
-
The product was not compatible due to incorrect information provided at checkout, and the key remains unused.
To request a refund, customers must contact our support team using the official channels listed below. All refund requests are subject to verification and must include proof of purchase.
4. Non-Refundable Conditions
Refund requests will be declined under the circumstances listed below:
-
The product key has already been activated or registered.
-
The software is incompatible due to incorrect system specifications provided by the user.
-
The customer failed to review product details, usage terms, or compatibility before purchase.
-
The refund request was submitted after the forty-eight-hour eligibility window.
-
The license key was sent without error and its delivery has been verified through our internal tracking system.
Once a license key is activated, it becomes permanently linked to the user and cannot be reused, revoked, or reassigned. This is a standard security measure in digital licensing.
5. Refund Process
To initiate a refund request, customers must contact our support team with the following information:
-
Full name and registered email address
-
Order number and date of purchase
-
Description of the issue
-
Confirmation that the product key has not been activated
Our team will review the request and respond within one to two business days. Once the refund request is authorized, the payment will be returned through the same method used during the original transaction. The time required to complete the refund may differ based on the policies of the payment service provider.
6. Customer Support
Our team is dedicated to delivering timely and courteous support to all customers. If you experience any issues with your order or product delivery, please contact us directly:
-
Email: support@apexaibricks.com
-
Phone: +1 (844) 203-8340
-
Office Address: 400 Belmont Avenue, Ocean Township, New Jersey 07712
Support is available during business hours. We encourage users to reach out immediately if they encounter any technical difficulties.
7. Pricing and Purchase Review
All product prices listed on our website are determined solely by APEX AI BRICKS LLC. Prices may differ from those offered by other retailers or brand websites. Customers are advised to carefully review product details, pricing, and compatibility before completing a purchase.
8. Legal Compliance
This policy is designed to comply with all applicable consumer protection laws and digital commerce regulations in the United States. APEX AI BRICKS LLC follows fair business practices and maintains full transparency in all transactions. We do not engage in misleading advertising or unauthorized product distribution.
Final Statement
Our Refund and Return Policy reflects our commitment to customer satisfaction, legal integrity, and responsible digital commerce. We strive to ensure that every transaction is secure, transparent, and handled with care. If you have questions or concerns, we welcome your inquiry and will respond with professionalism and respect.
Effective Date: 05-09-2025
This Refund and Return Policy outlines the conditions under which customers may request a refund for purchases made through APEX AI BRICKS LLC. Our goal is to ensure transparency, fairness, and full compliance with applicable laws in the United States. By completing a purchase on www.apexaibricks.com, users agree to the terms described below.
1. Company Overview
APEX AI BRICKS LLC is a registered company in the United States. We operate as an independent online eCommerce store specializing in the sale of antivirus software. All products are delivered digitally via secure email to the customer’s registered email address. We do not offer physical delivery or shipment of any kind.
As an authorized third-party reseller under certified reseller programs, we distribute genuine software licenses obtained through verified channels. Our pricing is set independently and may differ from prices listed on other platforms.
2. Nature of Digital Products
All products sold by APEX AI BRICKS LLC are digital software licenses. These licenses are delivered electronically and are intended for immediate use upon receipt. Because digital products are activated through unique license keys, they are considered non-returnable once delivered and used.
3. Eligibility for Refund
Refunds may be granted under specific conditions, provided the product key has not been activated or registered. Eligible refund scenarios include:
-
The product key was not delivered due to a verified technical issue.
-
The order was placed in error due to system malfunction or duplicate transaction.
-
The product key was not received within a reasonable time after payment confirmation.
-
The customer initiated a refund request within two days from the date of purchase.
-
The product was not compatible due to incorrect information provided at checkout, and the key remains unused.
To request a refund, customers must contact our support team using the official channels listed below. All refund requests are subject to verification and must include proof of purchase.
4. Non-Refundable Conditions
Refund requests will be declined under the circumstances listed below:
-
The product key has already been activated or registered.
-
The software is incompatible due to incorrect system specifications provided by the user.
-
The customer failed to review product details, usage terms, or compatibility before purchase.
-
The refund request was submitted after the forty-eight-hour eligibility window.
-
The license key was sent without error and its delivery has been verified through our internal tracking system.
Once a license key is activated, it becomes permanently linked to the user and cannot be reused, revoked, or reassigned. This is a standard security measure in digital licensing.
5. Refund Process
To initiate a refund request, customers must contact our support team with the following information:
-
Full name and registered email address
-
Order number and date of purchase
-
Description of the issue
-
Confirmation that the product key has not been activated
Our team will review the request and respond within one to two business days. Once the refund request is authorized, the payment will be returned through the same method used during the original transaction. The time required to complete the refund may differ based on the policies of the payment service provider.
6. Customer Support
Our team is dedicated to delivering timely and courteous support to all customers. If you experience any issues with your order or product delivery, please contact us directly:
-
Email: support@apexaibricks.com
-
Phone: +1 (844) 203-8340
-
Office Address: 400 Belmont Avenue, Ocean Township, New Jersey 07712
Support is available during business hours. We encourage users to reach out immediately if they encounter any technical difficulties.
7. Pricing and Purchase Review
All product prices listed on our website are determined solely by APEX AI BRICKS LLC. Prices may differ from those offered by other retailers or brand websites. Customers are advised to carefully review product details, pricing, and compatibility before completing a purchase.
8. Legal Compliance
This policy is designed to comply with all applicable consumer protection laws and digital commerce regulations in the United States. APEX AI BRICKS LLC follows fair business practices and maintains full transparency in all transactions. We do not engage in misleading advertising or unauthorized product distribution.
Final Statement
Our Refund and Return Policy reflects our commitment to customer satisfaction, legal integrity, and responsible digital commerce. We strive to ensure that every transaction is secure, transparent, and handled with care. If you have questions or concerns, we welcome your inquiry and will respond with professionalism and respect.